Shipping policy

Processing Time

All custom t-shirts are made-to-order from our available designs specifically for you. Processing time begins after payment is confirmed.

Note: Processing times may be extended during peak seasons (holidays, special promotions) or due to high order volume.

Shipping costs vary by location and order size. See shipping calculator at checkout for exact rates.

Order Tracking

  • Tracking information will be emailed to you once your order ships
  • Allow 24-48 hours for tracking information to become active
  • You can track your package using the provided tracking number
  • For any tracking issues, contact us with your order number

Shipping Address Requirements

  • Ensure your shipping address is complete and accurate
  • We cannot be responsible for orders shipped to incorrect addresses provided by the customer
  • Address changes can only be made within 2 hours of placing your order
  • We ship to the address provided during checkout - no exceptions

Delivery Issues

Lost or Stolen Packages

  • We are not responsible for packages marked as "delivered" by the carrier
  • Contact your local post office or carrier first for assistance
  • For high-value orders, consider shipping to a secure location or workplace

Damaged Packages

  • Inspect your package upon delivery
  • Report any damage within 48 hours of delivery
  • Provide photos of damaged items and packaging
  • We will work with you to resolve the issue promptly

Undelivered Packages

  • If tracking shows "delivery attempted" or "awaiting pickup," contact your local carrier
  • Packages returned to us due to failed delivery attempts may incur reshipping fees
  • We hold returned packages for 30 days before disposal

International Shipping Information

Customs & Duties

  • International orders may be subject to import taxes, duties, and customs fees
  • These charges are the responsibility of the recipient
  • Delivery times may be extended due to customs processing

Prohibited Items

  • Some countries may prohibit or restrict certain apparel imports
  • Orders to restricted locations will be canceled and refunded
  • Check your local import regulations if unsure

Holiday & Peak Season Shipping

  • Processing and shipping times may be extended during:
    • Black Friday through New Year's Day
    • Back-to-school season (August-September)
    • Mother's Day and Father's Day periods
    • Valentine's Day season
  • Order early during peak seasons to ensure timely delivery
  • Express shipping options may have limited availability during peak times

Shipping Costs & Promotions

Shipping costs are calculated at checkout based on your location and selected shipping method. For current shipping rates, please refer to our separate shipping rates document or use the shipping calculator during checkout.

Contact Information

For shipping questions or concerns:

Email: divinehealth00@gmail.com
Response Time: Within 24 hours during business days
Business Hours: Monday - Friday, 9 AM - 6 PM EST

When contacting us, please include:

  • Your order number
  • Detailed description of the issue
  • Photos (if applicable for damage claims)

Policy Updates

This shipping policy may be updated to reflect changes in carrier services, shipping costs, or processing procedures. Current policy effective as of [DATE].

We appreciate your business and strive to get your custom t-shirts to you as quickly and safely as possible!