Refund policy

Store Policies

Refund and Return Policy

No Refunds Policy

All sales are final. We do not offer refunds, returns, exchanges, or cancellations for any products purchased from our store due to the following reasons:

  • Digital Products: All digital products (including but not limited to digital downloads, software, templates, graphics, audio files, video content, and digital courses) cannot be returned once delivered, as they are immediately accessible upon purchase.

  • Customized Products: All specially customized or personalized items are created specifically for each customer according to their individual specifications and requirements. These items cannot be resold or used by other customers.

Exceptions

Refunds may only be considered in the following exceptional circumstances:

  • Technical issues preventing download or access to digital products due to a system error

  • Duplicate charges or billing errors on our end

  • Products that are significantly different from what was described

To request consideration for these exceptions, contact us within 48 hours of purchase with proof of the issue.

Digital Product Policy

Delivery

  • Digital products are delivered instantly via email or download link after payment confirmation

  • Download links are typically active for 7 days from the purchase date

  • Customers are responsible for downloading and backing up their digital products

Usage Rights

  • Digital products are licensed for personal or commercial use as specified in the product description

  • Reselling, redistributing, or sharing digital products is strictly prohibited

  • Copyright remains with the original creator

Custom Product Policy

Ordering Process

  1. Submit your customization requirements clearly during checkout

  2. We will create a proof or mockup for approval (when applicable)

  3. Once approved, production begins, and no changes can be made

  4. Custom orders typically take 3-7 business days to complete

Customer Responsibilities

  • Provide accurate and complete customization details

  • Review and approve proofs within 48 hours

  • Ensure all spelling, text, and design elements are correct before approval

Privacy Policy

Information We Collect

  • Contact information (name, email, address)

  • Payment information (processed securely through our payment providers)

  • Order history and preferences

  • Website usage data through cookies

How We Use Your Information

  • Process and fulfill orders

  • Communicate about orders and products

  • Improve our services and customer experience

  • Send promotional materials (with your consent)

Data Protection

  • We use secure encryption for all transactions

  • We do not sell or share personal information with third parties except as necessary to fulfill orders

  • You can request to access, update, or delete your personal information by contacting us

Terms of Service

Acceptance of Terms

By making a purchase, you agree to these terms and conditions.

Product Descriptions

We strive for accuracy in all product descriptions, but we cannot guarantee that all details, colors, and specifications are completely accurate due to variations in display.

Payment Terms

  • All payments must be completed before product delivery

  • We accept major credit cards and PayPal

  • Prices are subject to change without notice

Intellectual Property

All content, designs, and products on this store are protected by copyright and other intellectual property rights.

Contact Information

For questions about these policies or your order, please contact us:

Email: divineboutiquepro@gmail.com
 Business Hours: Monday - Friday, 9 AM - 5 PM EST
 Response Time: We aim to respond within 24 hours

Policy Updates

These policies may be updated periodically. The current version is effective as of 8/09/2025. Continued use of our store after changes constitutes acceptance of the updated policies.